I purchased a Plantronics Discovery 925 (Black) Bluetooth headset from N1 Wireless on March 18th through Google Checkout. It was to be a gift for my wife. My order arrived on March 23rd. Upon opening the shipping package it was immediately obvious that two of the ear tips were missing. The one, single ear tip included was the large size. Being that the Bluetooth headset was for my wife the large ear tip was “absolute fail”. So… the Plantronics Discovery 925 works fine, but she can’t use it, because of the missing small and medium gel ear tips… didn’t know which would be the right fit for her but the large was a no-go so it was a worthless, totally unusable headset. Oh, I don’t have a Bluetooth phone (yet) so I couldn’t simply use the headset with my phone and get her another headset.
I contacted N1 Wireless on March 23rd through Google Checkout to inquire about the missing ear tips. No response. Heck, I tried contacting them through Google Checkout again a few hours later to be more clear about my inquiry since I had rechecked their online catalog to verify that the item I purchased from them was indeed supposed to ship with small, medium and large ear tips. No response. I waited until March 28th to contact N1 Wireless again. I also contacted Google Checkout about my issue. A few days later I got a short response– call us on the phone to discuss the issue. Er, that’s moving completely away from the whole customer anonymity that Google Checkout stands by (supposedly).
But I call anyway. Whoa! Big mistake. All I got was the run-around and lies and all sorts of crap. What I didn’t get was any sort of solution to the missing ear tips.
This whole thing is a GIANT mark against N1 Wireless… but also Google Checkout. Both seriously failed on me. I make online purchases on a regular basis and I’ve never had to deal with such a load of BS before this.
AVOID N1 WIRELESS AT ALL COSTS!
By the way… the Plantronics Discovery 925 is an awesome BlueTooth headset. I ordered another one from Amazon last Sunday through a Gold Box deal. I know, I know… I don’t even have a Bluetooth phone but I’m shopping for one and want one yesterday. The Amazon order was the full package INCLUDING all three ear tips– and $5 cheaper than N1 Wireless. Again, the Plantronics Discovery 925 rocks. Amazon rocks. N1 Wireless sucks donkey rear.
Here are more people with complaints. Actually, just a small sampling of what I found through Google. I should have done this search earlier, before my purchase, but I trusted Google Checkout. Not so much any more…
- scammed by n1 wireless
- DECEITFUL PRACTICES!!! AVOID N1WIRELESS!!!!
- These guys are scum
- Fake – Plantronics 521
- rip-off – Plantronics 925
- Deceitful pratice worst customer service – Discovery 925
- DO NOT Purchase from this store!!
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I ordered a pair of Motorola s9-hd. after three weeks they malfunctioned. Contacted N1 for replacement and they referred me to Motorola, even gave me the phone number. Once in touch with Motorola they refused to honor the 1-year warranty because N1 Wireless is not an authorized seller of Motorola products. N1 wireless is a scam. DO NOT BUY FROM N1 WIRELESS.
DON’T BUY FROM THIS COMPANY!!!!!!THEY ARE CROOKS. THEY ARE A SLEAZY, BACK ALLEY, NEW YORK, BLACK MARKET RACKET. EVERYTHING THEY SELL IS ABSOLUTE CRAP. DON’T BELIEVE A SINGLE THING ON THEIR WEBSITE, EVEN THOUGH IT LOOKS LEGIT. NOTHING IS BRAND NEW, AND NOTHING IS REFURBISHED. THEY WILL SEND YOU NON-FUNCTIONING EQUIPMENT. IF YOU’RE LUCKY ENOUGH TO GET A HOLD OF SOMEBODY TO TRY AND RETURN IT, THEY WILL GRILL YOU. THEY WILL CLAIM ALL ITEMS WERE TESTING BEFORE SHIPPING, “IT’S OUR POLICY”, BUT IT IS ALL 100% LIES. DON’T MAKE THE SAME MISTAKE PROBABLY 1000′S OF PEOPLE HAVE MADE. IF YOU ORDER FROM THEM, YOU WILL REGRET THE DAY YOU DIDN’T TAKE MY ADVICE. IF YOU STILL FEEL COMPELLED TO BUY FROM N1, AFTER YOU RECEIVE YOUR DAMAGED OR COMPLETELY NON-FUNCTIONING EQUIPMENT, MAKE SURE YOU RETURN IT. YOU WILL GET SCREWED ON THIS AS WELL, AS YOU PAY A 20% RESTOCKING FEE FOR CRAP. THEY WILL TRY TO TALK YOU INTO EXCHANGING YOUR ITEM. THE REPLACEMENT WILL BE IN WORSE SHAPE THAN THE ORIGINAL. PLEASE, PLEASE TRUST ME ON THIS. I FILED COMPLAINTS WITH THE BBB OF NEW YORK STATE AND EVEN TRIED TO HAVE MY BANK GET BACK SOME OF THE MONEY I WASTED ON SHIPPING COSTS AND THE 20% RESTOCKING FEE. THESE GUYS HAVE THEIR PROGRAM DOWN TO AN ART. IF YOU BUY FROM THEM YYOOUU WWIILL GGEETT SSCCRREEWWED. THAT IS THE ONLY GUARANTEE YOU WILL GET WHEN IT COMES TO DOING BUSINESS WITH THESE PROFESSIONAL THIEVES. DON’T BEND OVER TO THESE GUYS!!!!! THEY ARE RUTHLESS!!!!!
I bought a Plantronics 370 for a Christmas gift. Gave to a family member and it was DOA. Attempted to call N1 wireless several times and only received an answering machine message informing me their inbox was full. Once I finally got someone on the phone 2 weeks later the informed me that they would not exchange replace or upgrade my earpiece for me. I did explain there answering machine was full so I could not leave a message. There reply call plantronics and have them exchange it for you. NOT ACCEPTABLE.